Write to admin@pogu.guide. We usually answer within two working days.
It helps a lot if you mention the city you were in, the language you were using, and roughly when it happened. If something went wrong with a specific place, its name is enough — we can find the rest.
You can delete your account from the app, in the profile screen. Deleting removes your account and the history tied to it. Write to us at the address above if you cannot reach that screen for any reason.
Purchases made inside the app are processed by Apple or Google, and refunds go through them. If a city failed to prepare properly after you bought it, write to us — that one is on us and we will sort it out.